Privacy Policy

01 Data We Collect

59bet collects personal data from you in two principal ways: data you provide directly when registering or using the platform, and data collected automatically through your interaction with the 59bet website and associated services. The categories of personal data we collect are described below.

Data You Provide Directly:

• Registration Data: Full legal name, date of birth, gender, residential address (including city and division within Bangladesh), mobile phone number, and email address provided when creating a 59bet account.
• Identity Verification (KYC) Data: Copies of government-issued photo identification (National Identity Card, passport, or driving licence), proof of address documents, and selfie or video verification materials submitted as part of the KYC process.
• Financial Data: Mobile financial service account details (bKash, Nagad, Rocket, Upay mobile numbers), bank account details (where bank transfer is used), and card details (Visa, Mastercard) submitted for deposit or withdrawal purposes. Note: 59bet does not store full card numbers — card processing is handled by PCI-DSS compliant payment processors.
• Communications Data: Records of your correspondence with the 59bet support team via email, live chat, or any other supported channel, including the content of messages and attachments.
• Responsible Gaming Data: Self-exclusion requests, deposit limit preferences, session time limit settings, and any related communications submitted through the responsible gaming tools available on the platform.

Data Collected Automatically:

• Device and Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers collected when you access the 59bet platform.
• Usage Data: Pages visited, features accessed, games played, bet history, session duration, clickstream data, and other behavioural data generated through your use of the platform.
• Location Data: Approximate geographic location derived from your IP address. 59bet does not collect precise GPS-level location data.
• Cookie and Tracking Data: Data collected through cookies and similar technologies as described in Section 4 of this Policy.

02 How We Use Your Data

59bet uses the personal data we collect for clearly defined, legitimate purposes. We do not use your data for any purpose beyond those listed below without first obtaining your explicit consent or informing you of the new purpose in an updated version of this Policy.

• Account Management: Creating, maintaining, and securing your 59bet player account, including verifying your identity at registration and during KYC reviews.
• Service Delivery: Processing bets, settling wagers, crediting winnings, processing deposits, and executing withdrawal requests through your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer).
• Fraud Prevention and Security: Detecting and preventing fraudulent activity, money laundering, account takeover, duplicate account creation, and other forms of platform abuse. This includes automated risk-scoring systems that analyse betting patterns and account behaviour.
• Regulatory Compliance: Complying with anti-money laundering (AML) obligations, responsible gaming requirements, and any other applicable legal or regulatory requirements to which 59bet is subject.
• Customer Support: Responding to your enquiries, resolving disputes, investigating complaints, and communicating with you regarding your account status.
• Platform Improvement: Analysing aggregated, anonymised usage data to understand how players interact with the 59bet platform and to identify areas for improvement in design, performance, and game availability.
• Responsible Gaming: Monitoring betting activity for indicators of problem gambling behaviour, enforcing deposit limits and self-exclusion requests, and communicating responsible gaming information to players who may require it.
• Promotional Communications: Sending you information about promotions, bonuses, and new features available on 59bet — but only where you have opted in to receive such communications. You may unsubscribe at any time by contacting [email protected].

03 Data Sharing & Disclosure

59bet does not sell your personal data to any third party. We share personal data only with the categories of recipient described below, and only to the extent necessary for the stated purpose.

• Payment Processors: We share relevant financial data with payment service providers (including the operators of bKash, Nagad, Rocket, Upay, and card processing networks Visa and Mastercard) solely for the purpose of processing deposit and withdrawal transactions on your behalf.
• Identity Verification Providers: We may share KYC document data with third-party identity verification service providers who assist 59bet in verifying the authenticity of identity documents submitted by players. These providers operate under strict data processing agreements with 59bet.
• Game Technology Providers: Our game studio partners — including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, and Spribe — may receive limited account data (such as a player session token and currency denomination) solely for the purpose of authenticating and launching game sessions. These providers do not receive your full personal profile.
• Fraud Prevention and AML Services: We may share data with specialist fraud detection and anti-money laundering screening services to identify and prevent illicit activity on the platform.
• Sports Integrity Bodies: Where 59bet has reasonable grounds to suspect involvement in match-fixing, spot-fixing, or other sports manipulation, we may share relevant betting data and account information with recognised sports integrity organisations.
• Legal and Regulatory Authorities: We will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, or where we believe such disclosure is necessary to protect the rights, property, or safety of 59bet, its players, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of substantially all of 59bet's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it.

04 Cookies & Tracking Technologies

59bet uses cookies and similar tracking technologies to ensure the proper functioning of the platform, maintain your login session, and gather aggregated analytics data that helps us improve the 59bet experience. This section explains what types of cookies we use and how you can manage them.

What Are Cookies? Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to recognise your device on subsequent visits and to retain certain preferences or session information.

Types of Cookies Used by 59bet:

• Strictly Necessary Cookies: These cookies are essential for the 59bet platform to function. They manage your login session, maintain your account authentication state, and ensure that the betting interface operates correctly. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: These cookies remember your preferences such as language settings, preferred sports categories, and display options. They are not strictly necessary but improve your experience on the platform.
• Analytics Cookies: 59bet uses anonymised, aggregated analytics to understand how visitors interact with the platform — for example, which pages are visited most frequently and where users encounter difficulties. Analytics data is not linked to your individual identity and is used solely for platform improvement purposes.
• Security Cookies: Short-lived cookies used to support fraud detection and session integrity checking. These help 59bet identify anomalous login behaviour that may indicate an account compromise attempt.

What We Do NOT Use Cookies For: 59bet does not deploy third-party advertising or retargeting cookies. We do not allow third-party advertising networks to place cookies on the 59bet platform. Your browsing behaviour on 59bet is not shared with social media platforms or ad networks.

05 Data Retention

59bet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the principal categories of personal data held by 59bet:

• Account Registration Data: Retained for the duration of your active account plus five (5) years following account closure, in compliance with standard financial record-keeping requirements.
• KYC Identity Documents: Retained for five (5) years from the date of submission or from the date of account closure, whichever is later, in accordance with anti-money laundering record-keeping obligations.
• Transaction Records (Deposits, Withdrawals, Wagers): Retained for five (5) years from the date of each transaction, in accordance with financial record-keeping standards.
• Customer Support Communications: Retained for two (2) years from the date of the most recent communication in a support thread, unless the communication relates to a dispute or legal matter, in which case it is retained until the matter is fully resolved plus one (1) year.
• Analytics and Usage Data: Aggregated, anonymised analytics data may be retained indefinitely as it cannot be linked to any individual. Individual-level usage logs are retained for a maximum of twelve (12) months.
• Marketing Consent Records: Records of your marketing opt-in or opt-out status are retained for the duration of your account plus two (2) years, to demonstrate compliance with consent requirements.

Upon the expiry of the applicable retention period, 59bet will securely delete or anonymise your personal data. Where data must be retained beyond the standard period due to an active legal dispute, regulatory investigation, or court order, 59bet will retain the relevant data until that matter is resolved and will notify you where legally permitted to do so.

06 Security Measures

59bet takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Key security measures include:

• SSL/TLS Encryption: All communications between your device and 59bet.io are encrypted using Transport Layer Security (TLS). The padlock icon in your browser's address bar confirms that a secure encrypted connection is active.
• Password Hashing: Account passwords are stored as cryptographic hashes using a strong, salted hashing algorithm. 59bet staff members do not have access to your password in plain text. If you forget your password, a reset process is required — passwords cannot be retrieved.
• Access Controls: Access to systems containing personal data is restricted to authorised 59bet personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Fraud Detection Systems: 59bet employs automated fraud detection systems that monitor account activity, login attempts, and transaction patterns in real time to identify and respond to potential security incidents.
• Secure Payment Processing: Card payment data is handled by PCI-DSS compliant third-party payment processors. 59bet does not store full card numbers on its own servers.
• Regular Security Reviews: 59bet conducts periodic internal security reviews of its data handling practices and infrastructure to identify and address potential vulnerabilities.

While 59bet takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, 59bet will notify affected users as promptly as reasonably practicable and will take immediate steps to contain the breach and mitigate its impact.

07 Your Privacy Rights

As a player on the 59bet platform, you hold the following rights with respect to your personal data. To exercise any of these rights, please submit a written request to [email protected]. 59bet will respond to all valid data subject requests within 30 calendar days of receipt.

• Right of Access: You have the right to request a copy of the personal data that 59bet holds about you, along with information about how that data is being processed. We will provide this information in a clear, structured format.
• Right to Rectification: If you believe that any personal data held by 59bet is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information (email address, phone number, residential address) directly through your account settings, or by contacting [email protected].
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been processed unlawfully. Please note that this right is subject to mandatory data retention obligations — 59bet may be required to retain certain data for up to five years regardless of a deletion request.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to 59bet in a structured, commonly used, machine-readable format, and to request that this data be transferred to another service provider where technically feasible.
• Right to Restrict Processing: In certain circumstances (for example, while a dispute about the accuracy of your data is being resolved), you have the right to request that 59bet restricts the processing of your personal data to storage only.
• Right to Object: You have the right to object to the processing of your personal data for marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interests, although 59bet may be able to demonstrate compelling legitimate grounds that override your objection in certain cases.
• Right to Withdraw Consent: Where processing is based on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to the withdrawal.

08 Policy Updates & Contact

Updates to This Policy: 59bet reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email. We encourage you to review this Policy periodically to stay informed about how 59bet protects your personal data.

Your continued use of the 59bet platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should discontinue use of the platform and submit an account closure request as described in Section 5 of this Policy.

Children's Privacy: The 59bet platform is strictly for adults aged 18 and above. 59bet does not knowingly collect personal data from individuals under the age of 18. If you believe that a minor has provided personal data to 59bet without parental consent, please contact [email protected] immediately and we will take steps to delete the relevant data and close the account.

Links to Third-Party Content: The 59bet platform does not contain links to third-party websites. This Privacy Policy applies solely to data collected through the 59bet.io platform and associated services operated directly by 59bet.

Contact Us: If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 59bet holds about you, please contact our data protection team at:

All privacy-related correspondence should be submitted in English. Please include your registered account username or email address and a clear description of your request or concern to help us respond as efficiently as possible.